There’s a reason we use the word “diagnose” when we talk about fixing cars at Advanced Auto Pros in Greeley. Figuring out what’s wrong with your sedan has a lot of similarities to figuring out what’s wrong with someone who is ill. Vehicles are a mass of complex systems that can produce a variety of symptoms when something goes wrong. As with human diagnoses, a specific symptom may be indicative of a number of problems, and figuring out the specific cause takes training and experience. For us its like finding a needle in a haystack. The difference is many times there are more abnormal things going on with your car than just one. So we always tell our clients its like finding one of “many” needles then the challenge is to figure out if the one we found is the one or one of the “ones” causing the problem that you our customer is describing to us.
Sometimes the diagnosis of your sedan’s trouble comes down to a matter of trial-and-error. This can be frustrating for Greeley motorists because time and money are on the line. You may feel you should only be paying for repair work. Of course, you only want to pay for the right repair – and a proper diagnosis is part of getting it right. Like at the Greeley doctor’s office — some of what you pay for is the doctor’s time and effort or tests to figure out what’s wrong with you, not for the actual cure.
The good news is that Greeley auto owners can do a lot to help out their honest Advanced Auto Pros service professional in figuring out what’s wrong with their sedan. Again, the medical office is a good analogy. The more information you can give your doctor about where it hurts, when it hurts and how it hurts, the more quickly he will be able to help you. In the same way, the more you can tell your Greeley service technician about when the problem occurs, what is sounds like, how often it occurs, where it occurs, etc., the more efficiently he will be able to get you back on the road.
Good auto advice: learn how to talk to your Greeley service advisor.
If fluid is leaking from your sedan, you should note the color of the fluid, where under the car the puddles form, and when they form (e.g. only when it’s parked for a while, only if the engine’s hot, when the weather turns cold, etc.). For example, if your sedan is making an unusual sound, you should indicate where the sound is coming from, what kind of sound it is, and when you hear it (again, be very specific). The more details you can give, the more helpful you will be. “I hear the sound when I turn left” is more helpful than “I hear the sound when I turn.” After a few conversations with your Advanced Auto Pros technician, you should get a feel for the kind of information he needs.
If you drop your car off, leave a detailed note describing information about your sedan’s problem. A quickly scrawled “Making a funny noise” will only lead to frustration for both your technician and for you. Good communication leads to better car care for Greeley car owners.
At Advanced Auto Pros we have developed many questionnaires that help us help you describe what’s going on so don’t be surprised if we ask lots of questions. Its part of our commitment to communicating and listening so we can help
If your sedan is occasionally stalling or sputtering, you may need a little more patience than with other types of car trouble because these types of problems are intermittent. In order to fix the trouble, your service advisor often finds it helpful to reproduce the symptoms. And if the problem is intermittent, it may take a while to do so. We are committed to finding the problem and will team up with you to find the answers to even the most difficult problems.
In these cases, specific information can be invaluable, as it can significantly reduce the time it takes for your honest service specialist to get your sedan to misbehave. For example, if you can tell your technician that the vehicle only acts up after it’s been driven for 20 minutes and over 50 mph, it will allow him to quickly reproduce your problem, greatly reducing the time it will take for a car diagnosis in Greeley and then get it fixed.
Good preventive maintenance goes a long way to keeping your car out of the Denver repair shop, but if you need to get it fixed, good communication will get you back on the road quickly.