Just wanted a quote on a fuel pump…

All i needed to do was get a quote on what it would cost to replace my fuel pump, the lady on the phone, however pleasant, would not give me a quote even though i told her i did not have a way to get my car pulled there, she kept saying that she would not take my word or the word of another mechanic that it was indeed the fuel pump and again refused to give me a quote!!! I think it is absolutely absurd and bad for business.